Shipping & Returns
Shipping to Australia and New Zealand is via Australia Post with tracking number 1-3 business days. Do let us know if your order has urgency and we can discuss how to fast track it.
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Product Category |
Sent via Australia Post with Tracking Number |
New Zealand Shipping Cost and More than one Product shipped within Australia |
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Single product shipped to New Zealand |
Multiple products |
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Inner Balance Coherence Plus |
FREE/NO CHARGE |
$29 |
Charged by weight |
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emWave2 |
FREE/NO CHARGE |
$29 |
Charged by weight |
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emWave Pro Technology |
FREE/NO CHARGE |
$29 |
Charged by weight |
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Accessories - Ear and Finger Sensor USB Module |
FREE/NO CHARGE |
$29 |
Charged by weight |
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Returns, Refunds and Credits
Customers seeking to return products for any reason should apply to us for approval to return. Please ring 02 9412 2500. Where we have sent incorrect, damaged or faulty products, we will gladly accept the return at our expense, via a nominated courier, and refund the full invoiced price including postage or send a new the product as per your request. Such requests should be notified to us as soon as possible after detection.
Where the customer has ordered the incorrect material or has changed their mind, it may be returned at the customer's expense and, on receipt in a condition suitable for resale, a credit or refund will be processed for the invoiced value of the stock returned, less any delivery charges.
Returns due to incorrect customer ordering or change of mind must be advised within 14 days of receipt of product, and return must be posted to our PO Box address within 21 days of receipt of the return approval.
Please ring: 02 9412 2500 if you have any questions.